Privacy Policy
Last updated: 1 January 2025
Hybrid Green Flooring Pty Ltd (ABN 74 703 366 465) is committed to protecting the privacy of our clients, website visitors and business partners. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Hybrid Green Flooring Pty Ltd provides professional business and consulting services, including advice and coordination for hybrid flooring supply and installation, from our base in Melbourne VIC. Our website address is https://hybridgreenflooring.online.
2. The Australian Privacy Principles
We are bound by the 13 Australian Privacy Principles set out in the Privacy Act 1988 (Cth). These principles govern how Australian Privacy Principle entities collect, use, disclose, store and give access to personal information. Where this policy refers to “we”, “us” or “our”, it means Hybrid Green Flooring Pty Ltd.
3. What information we collect
We only collect personal information that is reasonably necessary for our functions and activities. This may include:
- your name and, where relevant, your business or organisation name;
- your email address and other contact details you choose to provide;
- property or site address details relevant to a consultation, quote or engagement;
- details of the products or services you enquire about;
- records of communications between you and us, including emails and enquiry forms;
- billing and invoicing information necessary to transact with you.
We do not collect payment card details through this website. We do not collect sensitive information (such as health, racial or religious information) unless it is lawful and reasonably necessary, and you have consented.
4. How we collect information
We collect personal information in the following ways:
- directly from you, when you complete a form on this website, send us an email, or otherwise correspond with us;
- automatically, through cookies, server logs and analytics tools when you visit our website (see section 10);
- from third parties, where you have consented to such collection or where it is otherwise permitted by the Australian Privacy Principles.
Where it is lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, in most cases we need your contact details to provide quotes and consulting services.
5. Why we collect and use your information
We collect, hold, use and disclose personal information for purposes including:
- responding to your enquiries and providing quotes;
- providing our professional business and consulting services;
- managing our client relationships, projects and engagements;
- invoicing, account management and general administration;
- improving our website, services and customer experience;
- complying with our legal and regulatory obligations.
We will not use or disclose your personal information for a secondary purpose unless that purpose is related to the primary purpose and you would reasonably expect us to do so, or you have consented, or the use is otherwise permitted under the Australian Privacy Principles.
6. Disclosure of your information
We may disclose your personal information to:
- service providers and contractors who assist us to operate our business (for example, hosting, email and administrative service providers);
- professional advisers, such as accountants or legal advisers, where reasonably required;
- third parties where you have authorised the disclosure;
- regulators, government agencies or law enforcement bodies where required or authorised by law.
We do not sell or rent personal information to third parties.
7. Overseas disclosure
Some of our service providers, including cloud hosting and email providers, may store or process data outside Australia. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps in the circumstances to ensure that the recipient complies with the Australian Privacy Principles or is otherwise bound by a substantially similar privacy framework.
8. Data security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting the personal information we retain to what is reasonably necessary for our business purposes. When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to any legal retention obligations.
9. Access to and correction of your information
You may request access to the personal information we hold about you, and request corrections where you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please email ceo@hybridgreenflooring.online. We will respond within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of the information where permitted by law.
10. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences, understand how the website is used and improve its performance. Most browsers allow you to refuse cookies or delete them through your browser settings. If you disable cookies, some features of the website may not function as intended. Analytics data is used in aggregated form and is not used to identify individual visitors.
11. Direct marketing
We may use the contact details you provide to send you information about our services where you would reasonably expect this, or where you have consented. Every direct marketing communication we send will include a simple way for you to opt out, and you may also ask us at any time to stop by emailing ceo@hybridgreenflooring.online.
12. Links to other websites
Our website may contain links to third-party websites. Those websites are not governed by this Privacy Policy, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any website you visit.
13. Complaints and privacy enquiries
If you have a question or concern about how we handle your personal information, or if you believe we have breached the Australian Privacy Principles, please contact us at ceo@hybridgreenflooring.online. Please include enough detail for us to investigate your concern.
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update.
15. Contact us
For any privacy-related matters, please contact:
Hybrid Green Flooring Pty Ltd
ABN 74 703 366 465
Melbourne VIC, Australia
Email: ceo@hybridgreenflooring.online
You may also wish to review our Terms and Conditions or return to our home page.